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Capella University

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Felt Scammed

K–12 Studies in Education Specialization - December 1, 2008
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I don't think my experience is the norm, but I will say I felt scammed since I am not (nor will I ever be, due to my experience) a student of Capella University. I called Capella University in my efforts to do some school comparisons. I had a pleasant conversation with the representative. She collected some information about me, and we talked about what Capella had to offer, program options and how the program works. When I hung up I thought it was over. About a month and a half later I get a bill for $75. I called and let them know I'm not a student of Capella, but I did have a conversation with a representative. They told me it was a non-refundable application fee, and to "go to your student site and click the option to pay it". Since I'm not a student I don't have a student site. When I asked how to appeal the fee, the representative told me I should e-mail the appeal to her, and she would direct it to where it needs to be, "but you'll get the same answer." I say this to those considering calling Capella as a warning. Do not give your personal information to them unless you are sure you are planning to attend. Even if they ask for it up front DON'T DO IT. Get your information from them with out giving yours to them until you are absolutely sure you want to attend.

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