University of Maryland University College

I just don't understand how one university can litterally have two faces. UMUC Europe was a wonderful experience: fantastic professors, accessible, friendly and very helpful customer service (financial aid, enrollement, etc). Is it because many military family members work for UMUC Europe? Are those the people that make UMUC Europe such a big success? I don't know! But what I do know is that UMUC stateside is a hot mess! I PCSed stateside in Summer 2012 and since then I have not been able to enroll in a class with UMUC because they constantly need more documents from me. I have zero problem providing more documents to finalize my divisional transfer, but I certainly expect UMUC to let me know that they still need documents, letters, etc! I submit paperwork, receive a confirmation e-mail from a UMUC rep and yes...I then expect them to do their job. Four times now, was it up to me to chase them around, call from one office to another, only to find out that my case was still not processed because they needed more documents! UNBELIEVABLE! I am sick and tired of running after people to do their job. Do yourself a favor and avoid the hassle that comes with UMUC (stateside!).